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Technical Training
Our service technicians have undergone intensive technical product training on the respective equipment. Upon request, we also train and certify your own or commissioned service staff on site.
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Service Manual
All details relevant to the service have been collected for you in a handbook, which facilitates on-site maintenance and troubleshooting. This way, we can eliminate many malfunctions on the phone or even remotely.
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First-level support, second-level support, last-level support
You have a central contact person for all service levels. We offer you classic second-level support worldwide with our own technicians. Short delivery times and customer-specific supply of spare parts keep downtimes as short as possible.
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Maintenance
We carry out the maintenance including the safety checks. This way, you are certain that the system works reliably.
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Documentation, archiving
All of our services are documented and archived according to medical requirements: repairs, maintenance, updates, upgrades and safety controls. We keep the documents in both digital and paper form.
"My team is extremely flexible and oriented towards customers. That's how we keep servicing time very short."
Dennis Mallmann
Service Manager, BYTEC
Excellent Service
Personal
We look after you across all service levels.
Efficient
So that your medical devices are back in operation within a very short time.
Vigorous
We repair your device and thus ensure it has a long service life.
Clever
Thanks to a customer-specific parts warehouse, components and spare parts are available – over the entire product life cycle.
Worldwide
Our service technicians support you wherever your customers are.