Thinking from Scratch: Our Service

When we plan, we already think of service. This way, we design your product to be robust and run safety. And, in the rare event of a breakdown, our service team ensures that the device is back in action quickly. Worldwide. Over the entire life cycle of the product.

  • Technical Training

    Our service technicians have undergone intensive technical product training on the respective equipment. Upon request, we also train and certify your own or commissioned service staff on site.

  • Service Manual

    All details relevant to the service have been collected for you in a handbook, which facilitates on-site maintenance and troubleshooting. This way, we can eliminate many malfunctions on the phone or even remotely.

  • First-level support, second-level support, last-level support

    You have a central contact person for all service levels. We offer you classic second-level support worldwide with our own technicians. Short delivery times and customer-specific supply of spare parts keep downtimes as short as possible.

  • Maintenance

    We carry out the maintenance including the safety checks. This way, you are certain that the system works reliably.

  • Documentation, archiving

    All of our services are documented and archived according to medical requirements: repairs, maintenance, updates, upgrades and safety controls. We keep the documents in both digital and paper form.

"My team is extremely flexible and oriented towards customers. That's how we keep servicing time very short."

Dennis Mallmann
Service Manager, BYTEC

Excellent Service

We look after you across all service levels.

So that your medical devices are back in operation within a very short time.

We repair your device and thus ensure it has a long service life.

Thanks to a customer-specific parts warehouse, components and spare parts are available – over the entire product life cycle.

Our service technicians support you wherever your customers are.