Our service - from start to finish
We make sure that your device is back in action quickly. Worldwide. For the entire life of the product.
We make sure that your device is back in action quickly. Worldwide. For the entire life of the product.
As a reliable partner in medical technology, we ensure that your medical devices remain operational, safe, and efficient throughout their entire life cycle. Our service portfolio covers all aspects of device support - from technician training to maintenance and repair to complete documentation of all measures. With in-depth expertise and customized solutions, we ensure that downtime is minimized and your systems always operate in optimal condition.
Technician training
Service manual
Repair
Maintenance
Documentation
Our service technicians undergo comprehensive product training for every device. We can also train and certify your technicians on request.
We summarize all relevant service details for you in a manual. This makes maintenance and troubleshooting easier. Many malfunctions can be rectified over the phone or remotely.
Your central contact at our company coordinates classic second-level support for you worldwide with our own technicians. We also keep downtimes to a minimum thanks to short delivery times and customer-specific storage of spare parts.
We carry out maintenance, including safety checks. This gives you the certainty that the system is working reliably.
We document and archive all our services in accordance with medical technology requirements: Repairs, maintenance, updates, upgrades and safety checks. We store the documentation both digitally and in paper form.
When it comes to medical technology services, reliability, fast response times, and regulatory compliance are key. With decades of experience in supporting complex medical technology systems, we assist manufacturers throughout the entire device life cycle. We accompany our customers at all support levels and ensure a continuous service chain. Our service team works closely with development and production to ensure short paths for analysis, repair, and spare parts supply.
With flexible and customer-oriented work, we keep service times short.
Dennis Mallmann
